When we discuss quality in healthcare, we are not just referring to clean walls, modern equipment, or renowned doctors. We are talking about something much bigger: The complete patient experience, treatment outcomes, safety during care, and respect for the dignity of each person served.
Quality in healthcare means providing effective, safe, patient-centered services based on the best scientific evidence. This means that care must be both practical and humane, accessible, timely, and free from inequalities.
According to data from the World Health Organization (WHO), about 1 in 10 patients admitted to hospitals suffer some type of preventable harm. For this reason, safety protocols, such as double-checking medications and hand hygiene, are part of the routine of institutions committed to quality. Safe care saves lives!
Therefore, ensuring quality in healthcare services means caring for people — with technique, science, empathy, and responsibility. Skilled professionals, well-defined processes, and active listening make all the difference.
Whether you are a healthcare professional, manager, or patient, quality is not a luxury. It is a right. And it is also a commitment we all share!