ISO 9k standard: the importance of knowing Stakeholders

We found in this first item of the ISO 9001:2015 Standard, or simply ISO 9k, only 10% of all its requirements. However, these are the “shoulds” that, when adequately unfolded, guide all the others!

The definition brought by the ISO 9000:2015 Standard (fundamentals and vocabulary) helps us in the correct understanding of Stakeholders:

“Person or Organization that can affect, be affected by, or perceive itself to be affected by a decision or activity. Example: Customers, owners, people in the Organization, providers (suppliers), bankers, regulators, unions, partners or society, which may include competitors or opposition pressure groups.”

In more strategic and Brazilian terms, the FNQ (National Quality Foundation) subdivides the Stakeholders into Traditional and Non-Traditional, and the second adds, for example, partners, governments, press, investors, and future generations.

Even not extrapolating the ISO 9k Standard, I suggest that we pay attention to non-profit institutions (third sector in general), such as NGOs and OSCIPs, which are generally benefited by our Organizations, something already rooted in Latin American organizational culture.

And more specifically, each and every segment that interacts with Cooperatives needs to understand the different functions and benefits of a Cooperative, which for us will all be Stakeholders!

It is interesting that item 4 – Organizational Context – “appears” in the Standard before Leadership (5) and even before Planning (6). Without the perfect combination between determinations and practices, no Company will be able to place its “Context outside the Text.” Without demonstrating internal and external issues followed by its results, the strategies will not be achieved.

Even correctly highlighting the scope and structure of the QMS (Quality Management System), without unfolding the Stakeholders, nothing will happen rightly and honestly, and that’s where we start our conversations here at the NCC Blog! It is simple to list the IP (Stakeholders – Interested Parties), their Requirements, and Monitoring. The most complex thing is to make all this happen and occur in a systemic, continuous way with a focus on Improvement and still with determination for Profitability!

While we monitor well and consequently meet the requirements of the Stakeholders, we approach, or rather, we reach Excellence at such a desired level: ours!

High Quality every day is what I wish for everyone!

Continued Success for us!

Wellington Melolima | Auditor