Process Mapping... WHERE DO I START? Start by defining the macroprocesses of your company. The diagram below helps in structuring them!
IMPORTANT: Don't do it alone! Gather many critical thinkers to bring ideas and opinions to this construction!
Some basic concepts: Managerial Processes: These define the organization's business and guide the core processes. Core Processes: These generate the organization's final products or services, meaning those that are delivered and meet customer needs and expectations. Support Processes: These directly assist the core processes. They provide or create the necessary conditions for the organization to generate its products or services that will meet customer needs and expectations.
By Ana Carolina Silveira